Data Deletion Instructions

Data Deletion Instructions

Last updated: June 13, 2026

How to Request Data Deletion

You can request deletion of your personal data from the Hermes app through any of the following methods:

Option 1: Email Request

Send an email to info@topcricketstore.com with the subject line "Data Deletion Request". Please include:

  • Your name
  • The email address associated with your account
  • The platform(s) you connected (e.g., Facebook, Instagram)

Option 2: In-App Request

If you have access to the Hermes app, you can send a message with the command: /delete-my-data

What Happens Next

  1. We will confirm receipt of your request within 48 hours
  2. Your data will be permanently deleted within 30 days
  3. You will receive a confirmation email once deletion is complete

What Gets Deleted

  • Your profile information (name, email, profile picture)
  • Message history and stored content
  • Connected account tokens and authorizations
  • Usage logs and analytics data

What May Be Retained

Certain information may be retained:

  • Anonymized usage statistics (cannot be linked to you)
  • Records required for legal compliance (retained only as long as legally required)
  • Backup copies (purged within 90 days per our backup rotation)

Questions?

Contact: info@topcricketstore.com