Refund policy

Eligibility for Returns:

  • We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and in resalable condition.
  • You'll also need the receipt email or proof of purchase. We always have your information in our records, so please don't worry if you can't locate your receipt. You can always ask.

Return Options & Restocking Fee:

  • Exchanges: no restocking fee.
  • Store credit: 100% of the item's price, usable online or at our Edison, NJ store.
  • Refunds to the original payment method: a restocking fee of 15% of the product's price is deducted from the refund amount. This fee helps us cover the costs associated with processing and restocking the returned products.

Shipping Fee:

  • Customers who add Checkout+ at checkout receive a free prepaid return shipping label. Checkout+ covers return shipping only, and Checkout+ return labels are valid for US addresses only. All other customers can purchase a return shipping label through our Returns Portal.
  • For items that were shipped free of charge, the original shipping fee will be deducted from the total refund amount.

To start a return or exchange, visit our Returns Portal or contact us at info@topcricketstore.com. Please note that returns will need to be sent to the following address: TopCricketStore - 37 Meridian Rd Edison NJ 08820.

Cricket Bat Warranty

Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Cricket Bat damages to the Toe / Shoulder blades / Edges are NOT covered under warranty by Bat manufacturers. Do not leave the bat in extreme heat and keep it protected at all times. Make sure you prepare the bat before any use with proper oiling, knocking, scuff sheet and toe guard.

Racquets Warranty

  • Duration: One-year manufacturer's warranty for manufacturing defects.
  • Covered - Cracked frames & Faulty grommets due to manufacturing defects.
  • Not Covered - Wear and tear, misuse, and improper handling, Damage from racket clashes, ground impacts, or non-badminton use, String breaks or improper stringing by unqualified stringers, Cosmetic issues like scratches, paint chips, or grip wear.

Exceptions / Non-returnable items

  • Clearance items are final sale. There are absolutely no returns or exchanges on clearance items.
  • We cannot accept returns on cricket bats which haven't been knocked correctly before playing and which has your personalized laser engraving.
  • For hygiene reasons, we cannot accept returns or exchanges on innerwear, including compressions, underwear, innerwear, socks, and other similar products.
  • Additionally, customized items are non-returnable.

Exchanges

  • Start an exchange through our Returns Portal or contact us at info@topcricketstore.com or 732-250-3598.
  • Exchanges carry no restocking fee.
  • Free shipping applies only to the original order. For change-of-mind exchanges, shipping on the replacement item is charged to the customer, even on orders over $100. Contact us for pricing.
  • If the exchange is due to our error (wrong item sent) or a damaged or defective product, we cover shipping both ways.

Refunds & Store Credit

  • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method in a few days, less the 15% restocking fee.
  • If you choose store credit, it is issued for 100% of the item's price once your return is approved and can be used online or at our Edison, NJ store.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we've approved your return, please contact us at info@topcricketstore.com.

If your return is accepted, we'll send you return instructions and, if applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@topcricketstore.com.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days of receiving the order. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.